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Standards, ROI, speed, and clarity: themes from an Italian interlude19 avr

I spent the first week of April in beautiful, sunny Italy attending two conferences: the first, a W3C workshop in Pisa on Content on the Multilingual Web; and the second, Eurocomm, organized in Turin by the Europe and Middle East chapter of the International Association of Business Communicators (IABC).

While the two conferences attracted different audiences and addressed different issues, some of the same themes cropped up in several presentations at both.

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Background

Dot·Connection is a web and content strategy consultancy that I started mid-2010.

My name is Lise Janody, and prior to creating this company, I spent the last 10 years managing and spearheading content for large, multi-language internet, intranet and extranet sites at Alcatel-Lucent. Prior to that, I spent 10 years as a freelance copywriter and business writer, mostly in the multinational, B2B space.