For those of you who don’t know her, Lisa Welchman is a U.S.-based consultant and thought leader in web operations management. She was in Paris on her way to the J. Boye Conference in Denmark to give a talk entitled “Hitting the wall: why web governance matters now more than ever”, and kindly offered to spend some time with our group.
It seems that web teams everywhere are faced with a common problem: huge projects to undertake, volumes of content to clean up, and inability to muster the internal organizational resources to get things done. “You want to do cool things, but you can’t because you’ve hit a wall. You have a mess on those servers,” she said.